Introduction

At Jove Software FZCO, we prioritize customer satisfaction and aim to deliver exceptional value through our services. This refund policy outlines the conditions and processes under which refunds may be requested and granted.

Eligibility for Refund

Refunds are applicable for services that fail to meet the agreed-upon specifications or contain critical defects that cannot be resolved. If you believe our service did not meet the expected standards, we encourage you to contact us for assistance.

Refund Process

To request a refund, please reach out to our customer support team at [email protected] with a detailed explanation of the issue. Refunds will only be processed after a thorough evaluation of the case to ensure it complies with our refund policy criteria.

Time Frame

Once approved, refunds are typically processed within 7-10 business days. You will receive a confirmation email once the refund is initiated.

Limitations

Refunds are not applicable under the following conditions:

• Minor issues that do not significantly affect the usability of the product or service.
• Services or products that have been used beyond their intended scope.
• Change of mind after the service has been delivered as agreed.

Contact Us

For any inquiries or concerns regarding our refund policy, feel free to contact us at [email protected]. Our team is here to assist you.